Return Policies
Accessory Return & Exchange Policy
We want you to be happy with everything you purchase from us! Non-instrument items may be returned for a credit or exchange within 14 days of receipt, provided it has not been altered, damaged or used. The return policy includes most accessory items EXCEPT mouthpieces, barrels, bocals, tube cane, shaper tips, sheet music, non-defective processed cane and reeds. Defective products may be returned with confirmation of defect. Sales originating outside the U.S. or Canada are not eligible for returns. Prior authorization is required for ALL returns. *Ishimori ligatures require special return authorization and terms. Please contact a single reed specialist for more details prior to returning.
TRIAL POLICY: A 7-day trial is available and recommended on most instruments, ligatures, mouthpieces, necks, barrels and bocals as all sales are final on these items. A reference check, confirmation of matching billing address and credit card information are required prior to shipment. Upon return of trialed items, detected scratches, dents, teeth marks and/or removal of protective film material will result in a repair charge of 5% of the value of the damaged item(s).
Instrument Return Policy
We want you to be completely happy with your new (or new to you) instrument that you purchased from us! For this reason, we encourage you to take advantage of our instrument trial period, allowing you the opportunity to try the instruments in your familiar surroundings before purchasing them.
Instruments purchased after an instrument trial period cannot be returned and sales are final. Bocals, saxophone necks, clarinet barrels and mouthpieces are considered part of the instrument, therefore sales are final on these items as well.
If you reside in the US and purchased a new instrument outright from us without a trial (or on our website), we have a strict 7 day return policy for items that are deemed defective. Instrument(s) must be returned in the same condition it was sent; including all wrapped and sealed items. Any damages upon delivery need to be reported immediately to us and properly documented. A 3% return fee for the value of the instrument purchased will be charged to the customer. The instrument must be returned to us using the shipping label we provide you--it will include insurance to get the instrument returned safely. The customer is responsible for paying for the MMI issued shipping label and the customer will be informed of that charge upon receiving the return request. For instruments sent outside the U.S., we cannot accept returns – all sales are final.
Warranty on New Instruments
MMI provides a 2-year crack and 1-year adjustment warranty for most new oboes, English horns, and clarinets, and a 2-year maintenance warranty for most new bassoons. An MMI warranty covers all necessary repairs and routine maintenance during normal wear of the instrument. These repairs include, but are not limited to: crack repair, pad replacement, tuning, re-corking, and mechanism adjustments. Repairs necessary due to abuse, negligence, or incompetent repairs done by outside repair shops are not covered under the warranty. The warranty is only applicable to the original owner of the instrument.
All repairs must be done at MMI or the manufacturer’s location, unless authorized by MMI. Failure to do this may void the warranty. Please call MMI at 800-926-5587 before sending instruments in for repair to the manufacturer or to our shop.
Shipping costs to MMI are to be paid by the customer, and MMI will pay for the shipping costs to return the instrument during the first 6 months after purchase.
Insurance costs are the owner’s responsibility. Please allow at least one or two weeks for repairs. If repair work is being done under warranty, we can offer a rental instrument at half the normal monthly rate, pro-rated to the repair (depending on availability). Turnaround times vary, but we do our best to return instruments as quickly as possible.
Extended Warranty Policy
In addition to the current warranties on the purchase of new instruments, we are now offering the following:
Additional 1-year: $300
Additional 2-year: $550
These extended warranties are only available at the time of purchase of new instruments.